Support

Actor Tally is a small, independent project — reach out and you'll get a real reply. Here's how to get help, report a problem, or suggest something.

Get in touch

Telegram — fastest

Chat, questions, and where updates are announced. Tapping this on a phone opens the Telegram app directly.

Open @actor_tally Open in Telegram app →

X (Twitter)

Short questions, release notes and the occasional screenshot of something new.

@actortally

Email

Prefer email, or can't reach Telegram? Write to us — we usually reply within a couple of days.

actortally.app@gmail.com

From inside the extension

Version 4.0 has a Report a bug button at the bottom of the stats dashboard. It opens whichever of these you prefer — the extension sends nothing itself; you write the message.

What's new in 4.0

Reporting a bug or requesting a feature

A few details help enormously and get you a faster fix:

Privacy note: because everything is stored locally on your device, we can't see your data and won't ask for it. Please don't paste your logged entries into a message. If a bug truly needs a sample, we'll tell you how to share a minimal, safe export.

Quick answers

I forgot my PIN — can you recover my data?

No — and neither can anyone else. Your data is encrypted with keys derived from your PIN, entirely on your device, so a forgotten PIN is unrecoverable by design. This is why keeping an exported backup somewhere safe is a good idea.

How do I back up or move my data?

Open the stats dashboard and use Export JSON to save a backup file you own. On another computer, install the extension and use Import to restore it. Nothing is stored in any cloud, so the export file is your only backup.

Names aren't being detected on a site.

Some sites hide cast information from the page. Use the manual picker in the popup to type names — they'll autocomplete from everyone you've logged before. If a popular site consistently fails, tell us and we'll take a look.

Is it really free? How can I support it?

Yes, fully free, no ads, no premium tier. If it earns a place in your browser, you can support development on Patreon. It changes nothing about how the tool works.

Is my data private?

Yes — the extension makes no network connections at all. See the full Privacy Policy for the details, including how to verify the zero-network claim yourself.

I logged the wrong thing — how do I fix it?

Open the log's ℹ Details in Recent entries: every field is there in full, each with a pencil. Date and time, rating, site, title, link, actors, tags, place, duration and video position can all be corrected. Ctrl+Z undoes up to twenty steps, Ctrl+Shift+Z redoes them, and anything deleted waits 30 days in the trash.

Can I log something I watched on my phone or TV?

Yes — the dashboard has Add a log manually. Set the date and time, the actors, and anything else you want to record; it becomes an ordinary log and counts everywhere.

A panel is missing, or the order looks wrong.

Open Settings (the gear, top right). Panels shows every section with a switch — anything hidden can be brought back there. If you have dragged panels into your own order, that order is remembered per page; Reset layout restores the default.

Names come back in the wrong case, or as duplicates.

Use Aliases to merge duplicate spellings into one name — counts, photos and badges follow the merge. Sites are normalised automatically, so Example.com and example.com are one site.

I have several things I track separately.

One installation holds up to four independent logs. Switch with the page buttons at the top left of the dashboard (and at the bottom right of the popup, which remembers where new logs go). Each page can be renamed, and the word “actor” can be replaced throughout the interface with a word that fits what you track.

How do I move to a new computer?

Settings → Backup → Export writes one file containing every page. On the new machine, install the extension and import that file; you choose which page it lands on. Nothing is stored in any cloud, so that file is your only copy — keep it somewhere safe, especially if you use a PIN.